Paying Your Invoices

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Payment Methods and Due Dates

DCHost default billing cycle is monthly. But this may differ for your service. And you can change that.

There are two ways to pay for your resource usage:

You can pay manually at any time of the month using any valid payment method. This allows you to pay ahead of time, pay an overdue balance, or prepay for your monthly resource usage. Prepayments allow you to prepay for future resource use. When your account balance is due, we prepay before we charge any credit or debit card.

When your balance is due, we automatically charge the primary payment method in your account for the remaining balance after prepayments.

We currently accept payments using credit cards (Visa, MasterCard, American Express), debit cards and third party providers including PayPal and CoinBase.

You can make a manual payment on the billing page. Your current account balance is listed as an invoice. There is a button that allows you to pay all your bills at once.

Click on the relevant invoice to go to the make payment page. Most details will be included in the invoice details. These are amount to be paid, amount paid, billing period, service details etc.

After selecting the invoice you want to pay, “Pay Now!” you can click the button.

- Saved Payment Methods. You can choose from any payment method pre-registered to the account. You can also pay with other payment methods in the drop-down menu. Select Stripe and click “Pay Now” to use the saved card payment option.

Pay with a 3rd Party Provider. You can send a one-time payment with a third-party provider such as PayPal or CoinBase. Click on the third-party provider you want to use to use this option. You will be redirected to that provider to complete the process.

When using PayPal, your account balance is updated after your payment has been processed; this usually takes a few hours due to PayPal processing. PayPal also sometimes holds payments for up to 72 hours; that means PayPal has received your money but has not sent it to us yet, but the payment will still be valid after PayPal releases it.

Help with Payments

Can I have a refund?

We do refunds depending on the Refund Policy. If you want a contractual refund, contact support.

Can I have an extension on the due date of my bill?

If your account is overdue, your service will be suspended. If you need more time to pay your bill, contact support.

My credit card expired or was declined, so my payment failed. How do I prevent my account from being suspended?

Prevent your account from being suspended by making a payment. You can add a new payment method, update an existing payment method, or pay via PayPal.

If there is an outstanding balance on the account, your updated card will be charged within 24 hours. Otherwise, your card is charged at the end of the monthly billing cycle.

Why was my credit card declined?

There are many reasons why a card may be declined, but banks typically don’t pass this information along to DCHost. It is also not unusual for a card to work in some situations and not others. We recommend that you contact your bank. They should be able to tell you more about the declined payment and root cause.