Skip to main content
DCHost / Practical guide

Hosting and server management responsibilities

Start with one question: “Do I do this task, or does DCHost?” The answer depends on the service you purchased and its included work. Access to a panel does not mean DCHost manages every application inside it.

Find your service name in the DCHost customer portal, then compare your order scope with the table below. Product pages show current specifications; your order and service information show the scope assigned to your account.

Visual guideResponsibility follows the scope

Identify the service, then read its included work.

  • Hosting

    Use the panel for site tasks; check software and backup coverage separately.

  • Self-managed server

    You maintain the operating system, applications, security and backups.

  • Managed server

    The team undertakes the tasks defined in your order scope.

Access to a management screen does not mean every maintenance task is included.

Start with the service type​

Find your service in the table. Confirm the final column before setup or a significant change.

ServiceStarting pointAlso verify
Web, WordPress, WooCommerce and premium hostingOpen website, file and database tools in the supplied control panel.Website count, resource limits, backup coverage and application requirements.
Reseller hostingWHM manages hosting accounts; cPanel manages one hosting account. Identify which screen you need.Account limits, resources and who maintains customer applications.
VPS and VDSDecide how to access the operating system and which software to install.Updates, secure access, application settings and independent backups.
Cloud serverRead your plan specifications or custom quotation.Management, backups, licensing and availability arrangements.
Managed serverCheck your order scope for the tasks the team undertakes.Included work, additional services and application-specific requirements.
Dedicated serverCheck the selected hardware, operating system and access method.Operating-system and application management and backup responsibility.

Unsure? Send support the task and your service identifier. “Who updates WordPress plugins on this plan?” is easier to answer precisely than “Is management included?”

What do VPS and VDS mean here?​

DCHost's VPS and VDS pages offer the same virtual server catalogue. A virtual server runs its own operating system on physical server hardware. DCHost uses Proxmox/KVM for this virtualization.

Check these three details separately:

  • CPU: The VPS or VDS label does not mean physical CPU cores are reserved exclusively for you.
  • Licences: A control panel or operating-system option may have a separate licence fee.
  • Management tools: Proxmox/KVM does not imply access to its administrator interface. Do not assume every plan includes snapshots (point-in-time copies), high availability or automatic failover (switching systems after a failure).

Verify available actions in your DCHost customer portal service information and order scope.

Backups and software maintenance​

Before an update, answer these three questions:

  1. What is backed up? Files, databases and email may have different coverage.
  2. Which dates can I restore? Check available recovery points rather than assuming every past day is retained.
  3. How do I restore? Identify the method and who performs it. Before a significant update, prepare an independent copy that you have tested restoring.

On a self-managed virtual server, operating-system and application updates, security settings and data backups are your responsibility. On a managed service, the team's work depends on the order scope; application development or resolution of every application error is not automatically included.

Unmetered (Fair Usage) traffic​

Visual guideTransfer, speed and resources

Increasing one does not automatically increase the others.

  • Transfer volume

    Unmetered (Fair Usage): no fixed monthly transfer allowance.

  • Connection speed

    How fast data travels; VPS/VDS uses a shared network uplink.

  • CPU and RAM

    Your application’s processor and memory; your plan’s resource limits apply.

Unmetered (Fair Usage) is subject to the Fair Usage Policy.

Keep these three measurements separate:

  • Transfer: Unmetered (Fair Usage) means no per-GB/TB transfer charge and no fixed monthly transfer allowance, subject to the Fair Usage Policy.
  • Connection speed: This describes how fast data can travel. The connection shown for VPS/VDS plans is the host's shared network uplink, not a dedicated line at that speed for each virtual server.
  • CPU and RAM: These are processor and memory resources. Unmetered transfer does not make them unlimited.

Check: Do you need more transfer volume, more speed or more processing and memory? Read the plan details against that specific need.

Choose your next step​

Verification sources: Web hosting, VDS plans, managed servers and your order scope. This reference does not replace the service agreement.