Update your DCHost profile, contact details and account email

Keep your DCHost profile up to date when your phone number, address or company details change. Your login email uses a separate Change Email form. Select a number in the screenshots below to inspect the relevant field.

Before you start: Sign in to the customer portal and check that you are using the correct account. Personal details are masked in these screenshots. Enter your own current information in the fields. Menu names match the English interface shown.

1. Open your account details

Choose Settings in the top navigation, then Edit Details. You should see Account Details. Alternatively, open the account icon at the top right and choose Profil.

DCHost customer portalCheck your account type, name and phone number

Each type of information has its own section in Edit Details.

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Step 1: Select the account type

1. 1Select the account type

   Use Personal Account for an individual or Business Account for a company. Choose the option that matches the actual account holder.

2. 2Start with First Name

   Enter the account holder’s first name in First Name and last name in Last Name. Email Address on the right displays the current login address.

3. 3Check the phone country code

   Check both the country selector at the start of Phone and your phone number. The grey number shown here is a formatting example.

Complete the fields marked with an asterisk. Use Change Email above to change the email address; it is not editable in this form.

Field	What to enter
Account Type	Personal Account for an individual or Business Account for a company.
First Name	The account holder's first name.
Last Name	The account holder's last name.
Email Address	Your current login email. This field is disabled; use the email change instructions.
Phone	Your phone number with the appropriate country selector. The grey example number is a placeholder, not a saved number.

Complete the fields marked with an asterisk *. Changing account-holder information is not evidence of a completed service ownership transfer; contact support for a transfer.

2. Check the company name for a business account

Selecting Account Type → Business Account reveals Company Name. Enter the registered company name and review the personal name and contact details too.

DCHost customer portalAdd the company name for a business account

Choosing Business Account reveals Company Name.

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Step 1: Choose Business Account

1. 1Choose Business Account

   Select Business Account in Account Type and check that Company Name appears below.

2. 2Enter the registered company name

   Enter the registered company name in Company Name. Review the name and phone fields before continuing to the bottom of the form.

The option was selected to reveal the field; the account type was not saved. Contact support about corrections to invoices already issued.

This screen includes a company name field. Do not treat it as a tax office or tax identification field. If additional billing details are required, follow the relevant portal screen or support instructions. Changing the company name here does not confirm that an invoice already issued has been corrected.

3. Complete the address and postal code

Scroll to Address Information. Choose Country first. Selecting Turkey shows Turkish provinces in State.

DCHost customer portalComplete the address, country and region

Choose Country first; the State list depends on the country.

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Step 1: Choose your country

1. 1Choose your country

   Select the country of your address in Country. Türkiye appears as Turkey in this interface.

2. 2Check the region and city

   Choose your region in State and enter the city in City. After changing the country, do not leave the first region selected unless it is correct.

3. 3Include the postal code in the address

   Address 1 is the main address line. Use Address 2 for additional address details, and enter the postal code in Postal Code.

Turkey is an unsaved example selection. Adana is the first region shown after the list refreshes; choose your own region.

1. Select your region in State. Changing country may show the first available region; check it before continuing.
2. Enter your city in City.
3. Enter the main street address in Address 1. Use Address 2 if you need an additional line.
4. Enter the address's postal code in Postal Code.

The country was selected only to show the available fields and was not saved. Do not copy the example country or region instead of your own address.

4. Review additional information and save

Additional Information contains Date of Birth and Passport Number. If entering a date, follow DD/MM/YYYY, meaning day/month/year. Passport Number is specifically for a passport, not a general tax or national ID field. Neither field has a required-field asterisk in this screenshot.

DCHost customer portalReview additional information and save the profile

Save Changes at the bottom saves the profile details.

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01A closer look

Step 1: Follow the displayed date format

1. 1Follow the displayed date format

   DD/MM/YYYY in Date of Birth means day/month/year. Passport Number is for a passport number, not a general tax or national ID field.

2. 2Save with Save Changes

   Also review the name, phone and address fields above. When ready, select Save Changes and correct any field identified by an error.

Date of Birth and Passport Number are not marked with an asterisk in this screenshot. Provide information that is requested and relevant to your account.

Select Save Changes. If the portal reports an error, read the message and correct the identified field. After the update is accepted, reopen Edit Details and check that the information is correct. No profile changes were saved during this walkthrough.

If you saved incorrect information: Enter the correct value in the same field and select Save Changes again. If a field cannot be edited, name it in your support request.

For the Telegram option, use the notification preferences guide.

5. Change the login email

Select Change Email near the top of the page. There are two fields under Change Email Address.

DCHost customer portalChange the account login email

Change Email asks for the new address and your current password.

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Step 1: Enter an email address you can access

1. 1Enter an email address you can access

   Enter the new login address in New Email Address. Check for typos and make sure you can open that mailbox.

2. 2Enter the current account password

   Enter your current DCHost customer account password in Current Password. This is not your mailbox or hosting-panel password.

3. 3Review and update the address

   When the new address and current password are correct, select Update Email Address. After completing the process, check the address in your account details.

This screenshot shows the empty form; an email change was not submitted. Follow the verification or error messages displayed after your own submission.

1. Enter an address you can access in New Email Address. This will be your new login email.
2. Enter your current DCHost customer account password in Current Password.
3. Check the address again and select Update Email Address.
4. Read the result. If additional verification is requested, complete the displayed instructions. After the process succeeds, check the email shown in your account details.

The screenshot is from the actual form; the demo account's email was not changed. It does not establish what verification is required after submission or how long that process takes.

If the email change does not work

• The address cannot be edited: You may be viewing Email Address in Edit Details. Open Change Email above it.
• The password is rejected: Check that you are using the customer portal password. Your mailbox or hosting-panel password may be different.
• You cannot access the new address: Use an accessible address before completing the change. If access is lost after completion, contact support instead of creating another account.
• You also want to change the password: Follow the password change guide.

6. Review the account deletion request screen

Delete Account in the account tools opens Account Deletion Request. The account used for this guide displayed Outstanding Invoices: unpaid invoices must be resolved before proceeding. No deletion form or deletion confirmation was displayed.

DCHost customer portalRead the prerequisite on the account deletion page

Delete Account opens Account Deletion Request.

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Step 1: Read the Outstanding Invoices notice

1. 1Read the Outstanding Invoices notice

   The page asks for unpaid invoices to be resolved first and directs you to support. It is not a service cancellation or refund result.

2. 2Return to the dashboard

   Use Return to Dashboard to go back. This example contains no deletion confirmation or success result.

Invoice numbers are masked. Outstanding invoices prevented this account from showing a deletion form; no account was deleted.

If you see the same message, review the invoices and their status. Contact support if you dispute an invoice or have a question about closing the account. Use Return to Dashboard to leave the screen. Opening it does not mean the account has been deleted; this screenshot does not establish a deletion time, refund or data retention outcome.

A profile update does not create a service order. Return to the portal navigation guide to choose your next task.